Straight answers for Instagram and WhatsApp sellers in India — pricing, UPI, AI vs DMs, and how Hopsoo works.
- Do I need a card to start?
- No. Open a business with email OTP or Google — no card or payment details required. Your shop’s first 3 months are free from the day the business is created.
- Is pricing per user or per shop?
- Per business (shop). Each shop has its own 3-month free period from creation, then a fixed ₹649/month or ₹5,000/year — software subscription only, not a % of sales.
- Does Hopsoo take a cut of UPI sales?
- No. Buyers pay your UPI ID directly. Hopsoo takes no commission on order value — only the fixed per-business subscription after trial.
- How does AI help with WhatsApp and Instagram DMs?
- Buyers ask on your Hopsoo storefront; AI answers routine product questions from your shop and catalog so you are not copy-pasting the same replies in DMs all day. Remaining threads go to Messages.
- Are any features locked behind a paid plan?
- No. There are no feature tiers. Every business gets the full product from day one — during the free trial and on monthly or annual plans.
- How does the AI know what to answer?
- Storefront AI answers from your shop’s catalog, product fields, specs, and policies. It answers when that data supports it — it does not invent details when unsure.
- What if the AI can’t answer a buyer?
- It hands off to you in Messages (Awaiting). You reply with full context. You’re never replaced — AI handles routine questions; you handle judgment calls.
- Can I see how the AI is doing?
- Yes. Chat insights in the dashboard shows answered vs handoff rates and common topics so you know what AI handled and what still needed you.
- What storefront analytics do I get?
- Dashboard Analytics covers visitors, product views, carts, checkouts, and orders/revenue for your shop — so you can see how the storefront is performing.
- Can I sync with Meta / Instagram catalog?
- Yes. On Products, connect Meta Catalog once — Hopsoo can import existing catalog items, then push edits and stock updates back to Meta in the background.
- What’s the difference between Ask Hopsoo and storefront AI chat?
- Ask Hopsoo on www.hopsoo.com answers potential sellers about the platform (pricing, how it works). Storefront AI on brand.hopsoo.com answers that shop’s buyers using the seller’s catalog and shop info.
- How do I sign up?
- Use email OTP or Google on the login page, name your shop, pick a subdomain (yourbrand.hopsoo.com), and add your UPI ID. No payment method is needed to open the business.
- Can I use my own domain?
- Yes, when custom domains are configured for your shop — you can point a hostname at Hopsoo from the dashboard Domain settings. Until then, yourbrand.hopsoo.com works as your storefront link.
- Who handles shipping and refunds?
- You do. Hopsoo is software for your storefront; you are the merchant of record for UPI payments. Shipping timelines, carriers, and refunds are set and handled by your shop.
- What happens after the 3-month free trial?
- Published rates are a fixed ₹649 per business per month or ₹5,000 per year — still no commission on UPI orders. Subscription checkout may still be rolling out — the dashboard Billing page shows your trial end date from when the business was created.
- Can I have more than one shop?
- Yes. Each business is billed and trialed separately. Every new shop gets its own 3 months free from that shop’s creation date.
- How do I contact Hopsoo?
- Email support@hopsoo.com, leave a query on the Contact page, or use Ask Hopsoo on www.hopsoo.com. For order issues with a specific shop, contact that seller on their storefront.